Shipping policy

Last updated: July 6, 2026

Lumovia Lab is committed to providing clear, reliable shipping information for orders delivered within the United States.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders are not normally processed or shipped on weekends or holidays.

During periods of unusually high order volume, processing may take slightly longer. If we are unable to ship your order within the stated processing period, we will contact you with an updated estimate and available options.

2. Estimated Delivery Time

Standard U.S. delivery generally takes approximately:

2–5 business days after shipment

Estimated total time from order placement to delivery is generally 3–7 business days, including processing time.

Delivery estimates are not guaranteed and may vary depending on destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

3. Shipping Rates

We offer:

Free standard shipping on U.S. orders

The shipping charge displayed at checkout is the final applicable shipping charge for the order.

4. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing the tracking number.

Tracking information is supplied by the shipping carrier and may require up to 24–48 hours to begin showing updates after the package has been accepted.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

To request an address correction, contact us as soon as possible at:

support@lumovialab.com

We will attempt to update the address before fulfillment, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Orders returned due to refusal, failure to collect, an incorrect or incomplete customer-provided address, or other recipient-related delivery issues will be refunded after receipt and inspection, less the actual original outbound shipping cost and any carrier return fees. Reshipment requires payment of new shipping charges.

Lumovia Lab is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

6. Shipping Delays

Delivery delays may occur because of:

Carrier service interruptions
Severe weather
Holiday or high-volume shipping periods
Incorrect or incomplete address information
Other circumstances outside our reasonable control

If your order has already shipped, we will assist with reviewing the available tracking information and contacting the carrier when appropriate.

If we cannot ship an order within the promised processing period, we will notify the customer and provide the option to accept the revised shipping schedule or cancel the unshipped order for a refund.

7. Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it, please:

Check the mailbox, delivery area, parcel locker, front desk, or other secure delivery location.
Check with household members or neighbors.
Contact the shipping carrier for delivery details.
Email us promptly at support@lumovialab.com.

We will assist with reviewing the tracking and available delivery information. A carrier investigation, police report, identity verification, or other supporting documentation may be required.

A replacement or refund is not automatic when carrier tracking confirms delivery and will be determined after reviewing the order and available evidence.

8. Damaged, Missing, or Incorrect Items

Please inspect your shipment promptly after delivery.

Contact us within 48 hours of confirmed delivery if your order arrives damaged, missing an item, or containing the wrong item.

Please provide:

Your order number
Photos of the shipping box
Photos of the shipping label
Photos of all products and packaging received
A description of the issue

Please retain all products, packaging materials, labels, and shipping materials until the claim has been reviewed.

9. Returned or Undeliverable Packages

Packages may be returned to us because of:

An incorrect or incomplete address
Refusal of delivery
Failure to collect the package
Carrier inability to complete delivery

If a package is returned, we will contact the customer regarding available options. Additional shipping charges may apply if the customer requests reshipment.

Original shipping costs, when applicable, are non-refundable unless the return resulted from an error by Lumovia Lab.