Terms of service

Last updated: July 6, 2026

This website is operated by Lumovia Lab, a trade name operated by Gotrays Gavin LLC, a Nevada limited liability company.

Throughout this website, the terms “Lumovia Lab,” “we,” “us,” and “our” refer to Gotrays Gavin LLC operating under the Lumovia Lab name.

By accessing this website, placing an order, or using any part of our services, you agree to these Terms of Service. Please read them carefully before using the website.

These Terms should be read together with our:

  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Legal Notice

If you do not agree with these Terms, please do not use the website or place an order.

1. Eligibility and Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

This website is not directed to children under 13.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

2. General Conditions

We may refuse, limit, or cancel service or an order for lawful reasons, including:

  • Suspected fraud or unauthorized payment activity
  • Abuse of our policies or services
  • Incorrect pricing or product information
  • Product unavailability
  • Unusual or excessive order quantities
  • Violation of these Terms
  • Legal or regulatory requirements

We reserve the right to modify, suspend, or discontinue any portion of the website or service at any time.

3. Product Information

We make reasonable efforts to display product descriptions, images, quantities, packaging, expiration information, and other details accurately.

However:

  • Product packaging may be updated by the manufacturer
  • Colors and images may appear differently depending on the device or screen
  • Minor packaging variations may occur
  • Product availability may change without notice

Customers are responsible for reviewing all product descriptions, ingredients, instructions, warnings, and suitability information before purchasing or using a product.

Information on this website is not a substitute for individualized medical advice. Please review our Legal Notice for additional product-use and safety information.

4. Orders and Order Acceptance

Submitting an order does not guarantee acceptance.

An order is considered accepted after:

  • Payment has been successfully authorized; and
  • We have confirmed that the product is available and the order can be fulfilled

We may cancel or modify an order before shipment if:

  • An item is unavailable
  • Pricing or product information contains an error
  • Payment cannot be verified
  • The order is suspected of fraud or misuse
  • Shipping restrictions prevent fulfillment
  • The order violates these Terms

If we cancel a paid order before shipment, the applicable amount will be refunded to the original payment method.

5. Prices and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, and product availability may change without notice. A promotional price applies only during the stated promotional period and while supplies last.

We reserve the right to correct pricing, typographical, or product-information errors. If an error affects an order, we may contact the customer for confirmation or cancel and refund the affected order.

Customers agree to provide current, complete, and accurate billing, shipping, and contact information.

6. Shipping and Delivery

Order processing times, estimated delivery times, tracking, address changes, delayed shipments, and packages marked delivered are governed by our Shipping Policy.

Delivery dates are estimates and are not guaranteed unless expressly stated.

Customers are responsible for providing a complete and accurate shipping address at checkout.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, damaged items, incorrect items, and cancellations are governed by our Return & Refund Policy.

Opened, used, altered, or unsealed skincare products may not be eligible for return because of hygiene and product-safety considerations.

Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded.

8. Prohibited Uses

You may not use the website or its content to:

  • Violate any applicable law or regulation
  • Commit fraud or submit false information
  • Infringe intellectual-property rights
  • Transmit malicious code or interfere with website security
  • Collect personal information about others without authorization
  • Submit false reviews, claims, chargebacks, or supporting documents
  • Resell, reproduce, copy, or exploit website content without permission
  • Attempt to gain unauthorized access to an account or system
  • Harass, threaten, impersonate, or mislead another person

We may suspend access or cancel an order when prohibited activity is reasonably suspected.

9. Intellectual Property

Unless otherwise stated, the Lumovia Lab website design, written content, graphics, logos, photographs, and original materials are owned by or licensed to Gotrays Gavin LLC.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit our website content without prior written permission.

Third-party trademarks, product names, logos, and brand imagery remain the property of their respective owners and are used only to identify products offered for sale.

Lumovia Lab is an independent online retailer and is not affiliated with, sponsored by, authorized by, or officially endorsed by any third-party brand unless expressly stated otherwise.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, and external websites.

We do not control third-party websites or services and are not responsible for their independent content, availability, security, or privacy practices.

Use of a third-party service may be subject to that provider’s own terms and policies.

11. Personal Information

The collection, use, storage, and disclosure of personal information through this website are governed by our Privacy Policy.

Payment information is processed through secure third-party payment providers and is subject to their applicable security and privacy practices.

12. Website Availability and Errors

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may correct errors, omissions, or inaccuracies and update information at any time, including after an order has been submitted.

We are not responsible for temporary interruptions caused by maintenance, hosting issues, third-party services, internet failures, or events outside our reasonable control.

13. Disclaimer

To the fullest extent permitted by applicable law, the website and services are provided without guarantees that they will be uninterrupted or error-free.

Individual product experiences may vary. Customers must follow all manufacturer labeling, instructions, warnings, and intended-use information.

Nothing in these Terms excludes any warranty, consumer protection, or remedy that cannot legally be excluded. Broad disclaimers do not necessarily eliminate product-liability obligations or non-waivable warranty rights.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Lumovia Lab and Gotrays Gavin LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or services.

This limitation does not apply where liability cannot legally be excluded or limited, including rights and remedies provided by applicable consumer-protection law.

Nothing in these Terms excludes liability for fraud, willful misconduct, or other liability that cannot legally be limited.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Gotrays Gavin LLC, Lumovia Lab, and their officers, employees, contractors, and service providers from third-party claims arising from:

  • Your unlawful use of the website
  • Your breach of these Terms
  • Your violation of another party’s rights
  • Fraudulent or misleading information submitted by you

This provision does not apply to claims caused by our own unlawful conduct.

16. Termination

We may suspend or terminate access to the website or services when a user violates these Terms, engages in unlawful or abusive activity, or creates a security or fraud risk.

Obligations and liabilities incurred before termination will continue to apply where appropriate.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

18. Entire Agreement

These Terms, together with the policies referenced above, constitute the entire agreement between you and Lumovia Lab regarding use of the website and purchases made through it.

Failure to enforce any provision does not waive our right to enforce it later.

19. Changes to These Terms

We may update these Terms from time to time.

Changes become effective when the updated Terms are posted on this website. The “Last updated” date at the top of the page will reflect the latest revision.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

20. Governing Law

These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law principles.

Nothing in this section limits any mandatory consumer rights that may apply based on the customer’s place of residence.

21. Contact Information

Questions regarding these Terms may be sent to:

Lumovia Lab
Operated by Gotrays Gavin LLC
A Nevada limited liability company

Email: support@lumovialab.com
Phone: +1 (510) 928-8053

Business Address:
3840 Vanessa Dr, Las Vegas, NV 89103.
United States