Contact Lumovia Lab
Have a question about a product, order, payment, shipping, return, or refund?
Our customer support team is here to help.
Customer Support
Email: support@lumovialab.com
We generally respond within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Messages received on weekends or holidays will normally be reviewed on the next business day.
Order Inquiries
For faster assistance with an existing order, please include:
- Your order number;
- Your full name;
- The email address used at checkout; and
- A brief description of your request.
If your inquiry concerns a damaged, missing, or incorrect item, please also include clear photographs of the product, shipping box, packaging, and shipping label when applicable.
Please do not send credit card numbers, passwords, banking information, or other sensitive financial information by email.
Shipping & Tracking
After an order ships, available tracking information will be sent by email.
For information about processing times, estimated delivery, tracking, address issues, and delivery-related concerns, please review our Shipping Policy.
If you need assistance with an existing shipment, email:
and include your order number.
Returns & Refunds
Please contact us before sending any product back.
Approved returns will receive return instructions and the appropriate return address.
Do not send a return to an address found elsewhere on our website, an order document, or a shipping label unless our customer support team specifically instructs you to do so.
For eligibility requirements and return procedures, please review our Refund and Returns Policy.
Product Questions
If you have a question about a product before or after purchase, please contact us at:
We can assist with general product information available to us, such as product descriptions, packaging information, ingredients, and manufacturer-provided instructions.
Lumovia Lab does not provide medical diagnosis or individualized medical advice. For medical conditions, allergies, medication interactions, pregnancy or nursing concerns, or other health-related questions, please consult an appropriately qualified healthcare professional.
Always review the actual product packaging, labeling, ingredients, directions, warnings, and precautions before use.
Business Information
Lumovia Lab is operated by Gotrays Gavin LLC, a Nevada limited liability company.
Gotrays Gavin LLC manages Lumovia Lab’s website, online retail operations, order processing, customer support, returns and refunds, and related business activities.
Lumovia Lab
Operated by Gotrays Gavin LLC
Las Vegas, Nevada, United States
Customer Support: support@lumovialab.com