Effective Date: September 13, 2026
Lumovia Lab, operated by Gotrays Gavin LLC, is committed to providing clear and reliable shipping information for orders placed through our website.
This Shipping Policy applies to orders shipped within the United States.
1. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders are not normally processed or shipped on weekends or holidays.
During periods of unusually high order volume, processing may take slightly longer. If we are unable to ship your order within the expected processing period, we will contact you with an updated estimate and available options.
2. Estimated Delivery Time
Standard delivery generally takes approximately:
2–5 business days after shipment
Estimated total time from order placement to delivery is generally:
3–7 business days, including processing time.
Delivery dates are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, seasonal volume, or other circumstances outside our reasonable control.
3. Shipping Rates and Service Area
Lumovia Lab currently offers:
Free Standard Shipping to eligible addresses within the contiguous United States.
At this time, standard checkout shipping may not be available to Alaska, Hawaii, Puerto Rico, U.S. territories, international destinations, or other locations not supported by the shipping options displayed at checkout.
If a shipping charge is displayed during checkout, the amount shown before you place the order is the applicable shipping charge for that order.
Available shipping methods and destinations may be changed from time to time.
4. Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking information is supplied by the shipping carrier and may require approximately 24–48 hours after carrier acceptance before movement or delivery updates begin appearing.
A delay in tracking updates does not necessarily mean that the shipment has stopped moving.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfillment. However, changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.
Lumovia Lab is not responsible for delivery problems caused by an incorrect, incomplete, or outdated shipping address supplied by the customer.
If an order is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or another recipient-related delivery issue, the order may be refunded after the package is returned and inspected, less any actual outbound shipping costs or carrier return fees incurred by Lumovia Lab.
If the customer requests reshipment, additional shipping charges may apply.
6. Shipping Delays
Shipping or delivery delays may occur because of circumstances including:
- Carrier service interruptions;
- Severe weather or natural events;
- Holiday or high-volume shipping periods;
- Incorrect or incomplete address information;
- Transportation disruptions; or
- Other circumstances outside our reasonable control.
If your order has already shipped, we will assist with reviewing available tracking information and, when appropriate, contacting the shipping carrier.
If we are unable to ship an order within the expected processing period, we will contact you with an updated shipping estimate and available options, which may include cancellation of an unshipped order and an applicable refund.
7. Packages Marked Delivered
If carrier tracking shows that your package was delivered but you cannot locate it, please first:
- Check your mailbox, front door, delivery area, parcel locker, front desk, or other secure delivery location;
- Check with household members or neighbors; and
- Review any delivery photographs or notices provided by the carrier.
You should also contact the shipping carrier for additional delivery information.
If the package still cannot be located, contact us promptly at:
We will assist with reviewing available order and tracking information.
A carrier investigation or additional supporting documentation may be requested when reasonably necessary.
A replacement or refund is not automatic solely because a customer cannot locate a package that carrier tracking confirms as delivered. Each claim will be reviewed based on the circumstances and available evidence.
8. Damaged, Missing, or Incorrect Items
Please inspect your shipment promptly after delivery.
Contact us within 48 hours of confirmed delivery if your order:
- Arrives damaged;
- Is missing an item;
- Contains the wrong item; or
- Contains an item materially different from what was ordered.
Please include:
- Your order number;
- Photos of the shipping box;
- Photos of the shipping label;
- Photos of all products and packaging received; and
- A clear description of the issue.
Please retain all products, packaging, shipping materials, and labels until the claim has been reviewed.
Depending on the circumstances, we may provide a replacement, refund, partial refund, or another appropriate resolution.
9. Returned or Undeliverable Packages
Packages may be returned to us because of:
- An incorrect or incomplete address;
- Refusal of delivery;
- Failure to collect the package;
- Carrier inability to complete delivery; or
- Other recipient-related delivery problems.
If a package is returned to us, we will contact the customer regarding available options.
If the delivery problem was not caused by Lumovia Lab, additional shipping charges may apply if the customer requests reshipment.
Original shipping costs or carrier fees incurred by Lumovia Lab may be non-refundable where permitted by applicable law and where the return resulted from an address error, refusal, failure to collect, or another issue attributable to the recipient.
If the package was returned because of an error by Lumovia Lab, we will provide an appropriate resolution without charging the customer additional shipping costs.
10. Relationship to Our Return Policy
Returns, refunds, replacements, damaged-item claims, and other post-delivery matters may also be subject to our Refund and Returns Policy.
If there is a conflict between this Shipping Policy and a mandatory consumer right under applicable law, applicable law will control.
11. Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
Lumovia Lab
Operated by Gotrays Gavin LLC
Las Vegas, Nevada, United States
Email: support@lumovialab.com
We generally respond to customer service inquiries within 1–2 business days, Monday through Friday.