Effective Date: September 13, 2026
Lumovia Lab (“Lumovia Lab,” “we,” “us,” or “our”) is an online retail business operated by Gotrays Gavin LLC, a Nevada limited liability company.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit lumovialab.com, create an account, place an order, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, telephone number, account information, order details, customer service communications, and other information you choose to provide.
When you place an order, we also collect information relating to the products purchased, order value, shipping method, order status, refunds, returns, and transaction history.
Payment information is generally processed directly by third-party payment processors. We do not intend to store complete credit or debit card numbers on our own website servers.
We may also automatically collect certain technical and usage information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, approximate location, timestamps, cookies, and similar technical information.
2. How We Use Personal Information
We use personal information to operate and improve Lumovia Lab, process and fulfill orders, arrange shipping, calculate applicable taxes, communicate with customers, provide customer support, manage accounts, process returns and refunds, detect fraud or misuse, maintain website security, comply with legal and tax obligations, and maintain business and accounting records.
We may also use information to understand how visitors use our website and to improve our products, website experience, and customer service.
If we later offer promotional emails or other marketing communications, we will use contact information for those purposes only as permitted by applicable law, and customers will be provided with applicable unsubscribe or opt-out choices.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for functions such as shopping carts, customer accounts, checkout, fraud prevention, security, preferences, and website performance.
We may also use analytics, advertising, or similar technologies in the future. If such services are enabled, third-party providers may collect information about your online activities over time and across different websites or online services.
You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart, login, or checkout features.
4. How We Share Personal Information
We do not disclose personal information except as reasonably necessary to operate our business, provide requested products or services, comply with law, or protect our legitimate interests.
We may share personal information with service providers that assist us with website hosting, ecommerce functions, sales-tax calculation, payment processing, shipping and delivery, fraud prevention, security, customer communications, analytics, accounting, legal compliance, and related business operations.
Our current technology providers may include Hostinger, which provides website hosting and infrastructure, and Automattic / WooCommerce services, including WooCommerce Tax and related WordPress or WooCommerce services.
When an order is shipped, relevant information such as the recipient’s name, address, contact information, and shipment details may be provided to shipping carriers or fulfillment service providers.
Payment processors receive information necessary to authorize and process payments. Their handling of personal information is also governed by their own privacy policies and terms.
We may disclose information when required by law, subpoena, court order, government request, or other legal process, or where reasonably necessary to prevent fraud, protect rights or property, enforce our policies, or protect the safety of our customers or others.
If Gotrays Gavin LLC or Lumovia Lab is involved in a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. Sale or Sharing of Personal Information
We do not sell personal information for monetary consideration as part of our ordinary business operations.
Under certain privacy laws, some uses of advertising or analytics technologies may be defined more broadly as a “sale” or “sharing” even when no money is exchanged. If we begin using technologies that trigger such requirements, we will provide any notices and opt-out mechanisms required by applicable law.
Nevada residents may submit a verified request directing us not to make a sale of covered information, as defined by Nevada law, by contacting us at:
We will process verified requests within the time required by applicable law.
6. Your Privacy Rights
Depending on your state of residence and the laws applicable to our business, you may have rights relating to your personal information, including the right to request access to information we maintain about you, request correction of inaccurate information, request deletion of certain information, obtain information about our collection and disclosure practices, or opt out of certain uses or disclosures.
These rights may be subject to legal exceptions. For example, we may be required or permitted to retain information relating to completed transactions, taxes, fraud prevention, chargebacks, accounting, legal claims, or compliance obligations.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
Where applicable law permits an authorized agent to submit a request on your behalf, we may require reasonable documentation confirming that authorization.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
7. California Residents
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to our business and to your information, California residents may have additional rights, including rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.
Lumovia Lab does not currently intend to sell personal information for monetary consideration.
If our business practices or applicable legal obligations change, we will update this Privacy Policy and provide any additional California privacy notices or controls required by law.
8. Account and Order Information
Customers may be able to create optional accounts through our website.
Account and order information may include your name, contact information, billing and shipping addresses, previous orders, and account preferences.
Customers may contact us at support@lumovialab.com to request assistance reviewing or correcting account information.
Certain historical transaction information may need to be retained even after an account is closed or a deletion request is made.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on the type of information and our legitimate business, accounting, tax, fraud-prevention, chargeback, warranty, dispute-resolution, and legal obligations.
Order and transaction records may be retained for longer periods when reasonably necessary to satisfy tax, accounting, regulatory, contractual, or legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses hosting, ecommerce, security, and payment technologies provided by third-party service providers.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security. Accordingly, we cannot guarantee that unauthorized third parties will never defeat security measures or improperly access information.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or may integrate services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage users to review the privacy policies of third parties before providing personal information to them.
12. Children’s Privacy
Lumovia Lab is intended for a general adult consumer audience and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Parents or guardians who believe that a child has provided personal information to us may contact us at support@lumovialab.com.
13. Do Not Track and Cross-Site Tracking
Some browsers offer “Do Not Track” settings or similar privacy signals.
Because there is not a single universally accepted technical standard governing all such signals, our website may not respond to every browser-based Do Not Track request.
Where applicable law requires recognition of a legally recognized opt-out preference signal, we will take reasonable steps to comply with those requirements.
Third-party services enabled on our website may collect information about online activities over time and across different websites or online services, as described in this Privacy Policy and in the privacy policies of those service providers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal obligations.
When we make changes, we will post the revised Privacy Policy on this website and update the Effective Date above.
If a change is material and applicable law requires additional notice, we may provide notice through the website, by email, or by another appropriate method.
15. Contact Us
If you have questions about this Privacy Policy, wish to review or correct personal information, or wish to submit a privacy-related request, please contact:
Lumovia Lab
Operated by Gotrays Gavin LLC
Las Vegas, Nevada, United States
Email: support@lumovialab.com