Effective Date: September 13, 2026
These Terms & Conditions (“Terms”) govern your access to and use of lumovialab.com, including purchases made through the website.
This website is operated by Lumovia Lab, which is operated by Gotrays Gavin LLC, a Nevada limited liability company.
Throughout these Terms, “Lumovia Lab,” “we,” “us,” and “our” refer to Gotrays Gavin LLC operating under the Lumovia Lab name.
By accessing this website, creating an account, placing an order, or otherwise using our services, you agree to these Terms.
These Terms should be read together with our:
- Privacy Policy
- Shipping Policy
- Refund and Returns Policy
- Legal Notice
If you do not agree with these Terms, please do not use the website or place an order.
1. Eligibility and Website Use
By using this website, you represent that you are legally able to enter into transactions in your jurisdiction or that you have appropriate permission from a parent or legal guardian where required.
This website is not directed to children under 13.
You may not use this website, our products, or our services for any unlawful, fraudulent, abusive, misleading, or unauthorized purpose.
2. General Conditions
We may refuse, limit, hold, or cancel an order or service when reasonably necessary for lawful business purposes, including:
- Suspected fraud or unauthorized payment activity;
- Incorrect or incomplete customer information;
- Pricing or product-information errors;
- Product unavailability;
- Unusual or excessive order quantities;
- Abuse of our policies, return process, or services;
- Shipping restrictions;
- Violation of these Terms; or
- Legal, regulatory, security, or compliance requirements.
We may modify, suspend, or discontinue any portion of the website or services from time to time.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, pricing, packaging information, quantities, and other product details.
However:
- Manufacturers may update packaging, labels, ingredients, formulations, or instructions;
- Product images may differ slightly from the product actually received;
- Colors may appear differently depending on a device or display;
- Minor packaging variations may occur; and
- Product availability may change without notice.
Customers should review the actual product packaging, ingredients, instructions, warnings, and labeling before use.
Information provided on the website is for general informational purposes and is not a substitute for individualized medical advice.
Please also review our Legal Notice for additional product-use and safety information.
4. Third-Party Brands
Lumovia Lab sells products from third-party brands.
Unless expressly stated otherwise, Lumovia Lab and Gotrays Gavin LLC are independent retailers and are not affiliated with, sponsored by, endorsed by, or officially authorized by the manufacturers or trademark owners of third-party brands displayed on this website.
Third-party trademarks, logos, brand names, product names, images, and other intellectual property remain the property of their respective owners.
Their use on this website is for product identification and informational purposes.
5. Orders and Order Acceptance
Submitting an order does not guarantee that the order has been accepted.
An order is generally considered accepted only after:
- Payment has been successfully authorized or otherwise approved; and
- We have confirmed that the product is available and the order can reasonably be fulfilled.
We may cancel or modify an order before shipment if:
- An item becomes unavailable;
- Pricing or product information contains an error;
- Payment cannot be verified;
- Fraud or misuse is reasonably suspected;
- Shipping restrictions prevent fulfillment; or
- The order otherwise violates these Terms.
If we cancel a paid order before shipment, the applicable amount will be refunded to the original payment method.
6. Prices, Taxes, and Payment
All prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, discounts, and product availability may change without notice.
Applicable sales tax may be calculated and added during checkout based on the information available at the time of purchase and applicable tax requirements.
We reserve the right to correct pricing, typographical, technical, or product-information errors.
If a material pricing error affects an order, we may contact you for confirmation or cancel and refund the affected order.
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information.
Payments may be processed by independent third-party payment providers. Your use of those payment services may also be subject to the provider’s own terms and privacy practices.
7. Shipping and Delivery
Our current shipping practices, processing times, delivery estimates, tracking procedures, address requirements, and delivery-related claims are described in our Shipping Policy.
Lumovia Lab currently offers Free Standard Shipping to eligible addresses within the contiguous United States, subject to the Shipping Policy and the shipping options available at checkout.
Delivery dates are estimates and are not guaranteed.
Customers are responsible for providing complete and accurate shipping information.
8. Returns, Refunds, and Cancellations
Returns, refunds, damaged or incorrect items, cancellations, and related matters are governed by our Refund and Returns Policy.
Eligible standard returns must generally be requested within 14 calendar days after confirmed delivery.
Due to hygiene, safety, and product-integrity considerations, opened, used, altered, tested, or unsealed skincare, beauty, cosmetic, or personal-care products may not be eligible for return except where the product arrived damaged, defective, incorrect, or where otherwise required by applicable law.
Damaged, missing, or incorrect items should generally be reported within 48 hours of confirmed delivery, as described in our Refund and Returns Policy.
Nothing in these Terms limits any consumer right or remedy that cannot legally be waived or excluded.
9. Customer Accounts
Customers may be able to create an optional account on our website.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
Please notify us promptly if you believe your account has been accessed without authorization.
We may restrict or suspend an account when reasonably necessary to address suspected fraud, security concerns, misuse, or violations of these Terms.
10. Prohibited Uses
You may not use the website or its content to:
- Violate applicable law or regulation;
- Commit fraud or submit false or misleading information;
- Infringe intellectual-property or privacy rights;
- Transmit malicious code or interfere with website security;
- Attempt unauthorized access to accounts, systems, or data;
- Collect personal information about others without authorization;
- Submit knowingly false reviews, return claims, payment disputes, or supporting documents;
- Scrape, reproduce, republish, or commercially exploit our original website content without permission;
- Impersonate another person or entity; or
- Interfere with the normal operation of the website.
We may suspend access or cancel an order when prohibited activity is reasonably suspected.
11. Intellectual Property
Unless otherwise stated, original Lumovia Lab website content, including original text, layout, graphics, branding, photographs, and other materials created by or for Gotrays Gavin LLC, is owned by or licensed to Gotrays Gavin LLC.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit our original website content without prior written permission, except as permitted by applicable law.
Third-party intellectual property is addressed separately in Section 4 above.
12. Reviews and Customer Content
If the website allows reviews, comments, photographs, or other customer-submitted content, you are responsible for ensuring that your submission is truthful, lawful, and does not infringe the rights of another person.
You may not submit content that is fraudulent, defamatory, threatening, unlawful, deceptive, or misleading.
We may moderate or remove customer-submitted content where reasonably necessary to enforce these Terms or applicable law.
13. Third-Party Services and Links
Our website may use or link to third-party services, including:
- Payment processors;
- Shipping carriers;
- Tax-calculation services;
- Website hosting providers;
- Analytics or security providers; and
- Other service providers.
Third parties operate independently and may have their own terms and privacy policies.
We are not responsible for the independent content, availability, security, or privacy practices of third-party websites or services.
14. Personal Information
Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.
Payment information may be transmitted directly to independent payment providers and may be subject to their security and privacy practices.
15. Website Availability and Errors
We do not guarantee that the website will always be uninterrupted, error-free, or available.
We may perform maintenance, updates, security changes, or other modifications when reasonably necessary.
Temporary interruptions may result from hosting providers, telecommunications systems, third-party services, internet failures, maintenance, security incidents, or events outside our reasonable control.
We may correct errors, omissions, inaccuracies, or outdated information at any time.
16. Product Use Disclaimer
Individual product experiences may vary.
Customers are responsible for following manufacturer packaging, instructions, warnings, precautions, and intended-use information.
Nothing on the website constitutes medical diagnosis or individualized medical treatment advice.
Nothing in these Terms is intended to exclude warranties, consumer protections, or remedies that cannot legally be excluded.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Gotrays Gavin LLC and Lumovia Lab will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of the website or services.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that applicable law does not permit us to exclude or limit.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Gotrays Gavin LLC and Lumovia Lab from third-party claims arising directly from:
- Your unlawful use of the website;
- Your material breach of these Terms;
- Your infringement of another party’s rights; or
- Fraudulent or intentionally misleading information submitted by you.
This provision does not apply to claims caused by our own unlawful conduct or to the extent prohibited by applicable law.
19. Suspension or Termination
We may restrict or terminate access to the website or services when reasonably necessary because of:
- A material violation of these Terms;
- Fraudulent, abusive, or unlawful activity;
- A security threat; or
- Legal or regulatory requirements.
Rights and obligations that by their nature should continue after termination may continue to apply.
20. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.
21. Entire Agreement
These Terms, together with the policies referenced in them, constitute the agreement governing your use of the Lumovia Lab website and purchases made through it.
Our failure to enforce a provision immediately does not waive our right to enforce it later.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in our website, products, business practices, technology, or legal requirements.
Updated Terms will be posted on this website with a revised Effective Date.
Continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.
23. Governing Law
These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law principles.
Nothing in this section limits mandatory consumer rights that may apply based on a customer’s place of residence or other applicable law.
24. Contact Information
Questions regarding these Terms may be sent to:
Lumovia Lab
Operated by Gotrays Gavin LLC
A Nevada limited liability company
Las Vegas, Nevada, United States
Email: support@lumovialab.com